The language used when taking about death and dying to children can make such a difference in the way they process what has happened. Words can confuse children and potentially cause additional fears. Unless you know the family well and understand their circumstances, wishes and beliefs, we encourage you to keep things simple.

For anyone supporting a bereaved family, we urge you to consider the language you are using when having conversations.
We want everyone in our community to model safe and compassionate language so our children can begin to grieve in a healthy way.

With your help we can put out a powerful message to educate and encourage people to do what MATTERS.

Please remember

• Children often understand language and phrases much more literally than us adults!
• When we use clear, honest words about death, we help children make sense of their world, their grief and their feelings.
• Being honest with children about death and dying isn’t cruel-its kind.
• Clear words, safe spaces-that’s what children need when a loved one dies.

Such conversations may be difficult to have, please do reach out to us if you would like some guidance.

We’re delighted to announce that our annual Christmas Ball will take place on Saturday 13th December 2025 at the beautiful Mercure Manchester Piccadilly Hotel.

Time: 11:00am – 4:00pm
Hosted by: Our charity co-founders, actors and best mates Danny Miller and Daniel Jillings
Tickets: £70 per person (minimum 2 tickets)
Tables available: 8, 10, or 12 guests

See our video of last year’s event below!

Guests will enjoy a delicious four-course meal, incredible live entertainment, and plenty of festive fun – all in support of the vital work we do with bereaved children and families across Greater Manchester.

Sponsorship opportunities are also available-a fantastic way for businesses to show their support while gaining visibility at one of our most exciting events of the year.

To secure your tickets/tables or discuss sponsorship, please contact us today by using the form below.

 

Join us this December for a day to remember, while helping us continue to bring smiles to those who need them most.

Since 2004, Paul has been seeking out adventure, from travelling overland from Alaska to Argentina to summiting Nepal’s Mera Peak at 6,500m. This year, he set his sights on one of the toughest challenges on earth, reaching the base of K2, the world’s second-highest mountain.

Throughout the three-week expedition in Pakistan’s Karakoram range, Paul faced blistering heat, freezing nights, and the physical toll of 17 consecutive nights in a tent. At one of the toughest points on the Baltoro Glacier, illness struck-but Paul’s determination and resilience saw him through.

The highs were equally memorable: the awe-inspiring scenery of the Karakoram, the kindness of local people living in some of the harshest conditions on earth, and the simple yet remarkable meals cooked on a single gas hob. Standing before the towering face of K2, Paul described the moment as “a humbling reminder of how small our daily worries really are.”

As part of his challenge, Paul chose to support Once Upon a Smile.

Reflecting on the experience, Paul said the lessons of K2 will stay with him long after returning home. Now channeling those lessons, it’s proving that the mindset forged in the mountains is just as powerful in everyday life.

What a fantastic evening we had at our King Pins charity event!

Some of our incredible corporate supporters came together for a night of bowling, laughter, and friendly competition-all while raising vital funds for Once Upon a Smile. The lanes were full, the energy was high, and every strike (and gutter ball!) helped make a difference for bereaved children and families.

The winners of the tournament were:

First Place: Golden Pin Winner and ULTIMATE STRIKERS – Service Master

Second Place: LANE LEGENDS – GAME

Third Place: THE ALMOST-THERE ALLSTARS – Anchor Group

And participation awards to

• Keyteq
• Dan Arthur, Taurus Security Group

A huge thank you to our host venue King Pins and the amazing volunteers from BNY for running the tombola and our information stall within Trafford Palazzo during the day. And thank you to Taste and See for the delicious birthday cupcakes that added an extra sprinkle of sweetness to the evening!

To everyone who came along, donated, or got involved-thank you so much!

Keep an eye out for our next event-we’d love to see you there!

At the I Love MCR Awards 2025!

We’re absolutely thrilled to share that Once Upon a Smile has been shortlisted for Most Loved Charity at the I Love MCR Awards 2025!

These awards celebrate the people, organisations, and initiatives that make Greater Manchester such a special place — and we’re honoured to be recognised alongside so many incredible charities and causes.

This nomination means so much to us, and we’d love your support. If our work has touched you, your family, or your community, please take a moment to cast your vote. Every vote helps raise awareness of the support we provide to bereaved children and families across Greater Manchester.

Charity Marks Milestone with a Call for Community Support This Summer

This August, Once Upon a Smile, Greater Manchester’s only dedicated children’s bereavement charity, celebrates 14 years of providing vital emotional and practical support to children and families following the death of a loved one.

Since its founding in 2011, Once Upon a Smile has supported thousands of children aged 3–18 across the region through one-to-one and group bereavement sessions, play and creative activities, and practical family support.

Operating from Sidley House in Trafford, a one-of-a-kind children’s bereavement centre, the charity offers a warm, safe environment where children can explore their grief through play, creativity, and peer connection. With themed spaces including a LEGO room, cinema, music zone, and baking space, Sidley House is designed to help children express feelings they may not yet have words for.

To mark its 14th birthday, the charity is inviting the public and local businesses to get involved by donating, fundraising, or attending a birthday event. From bake sales and dress-down days to corporate sponsorships and monthly giving, there are many ways to support.

How to Help:

• Donate on the charity JustGiving page
• Fundraise at work, school or in your community
• Join a birthday event or become a partner
• Share the charity’s message to raise awareness

Every penny raised helps Once Upon a Smile continue its work with grieving children—offering support that is immediate, tailored, and long-lasting.

Children’s bereavement charity, Once Upon a Smile, once again brought glitz and glamour to their popular fundraising event – The Grand Ball.

Hosted at the iconic Emirates Old Trafford by the charity’s Co-Founders and actors, Danny Miller (Emmerdale, I’m a Celebrity) and Daniel Jillings (Coronation Street), guests were treated to a magical night filled with live performances and spectacular entertainment.

Acts included Jo and Jon of S-Club, Katrina (formerly of Katrina and the Waves), The Trilogies, Princes of Motown, The Rock Choir, Urban Fusion Dance featuring Alfie Andrew, and also Max Fox, known for their performances on America’s Got Talent and Britain’s Got Talent. There were also incredible speakers at the event who talked with kindness about the support they’ve received at Once Upon a Smile. The evening was an unforgettable celebration of talent, generosity, and community spirit.

Funds raised will directly support bereaved children and young people through tailored sessions at Greater Manchester’s only dedicated child bereavement centre.

Since being founded in 2011, Once Upon a Smile has seen a significant rise in referrals for bereavement support. The charity remains dedicated to providing a safe, supportive environment where children can express their emotions and rebuild their lives after the death of a loved one.

We thank our partners, Taurus Security Group* The JD Foundation, event partners Roydon Group, Marc Darcy, Besseges Ltd, and sponsors TRM Domestics Ltd and Phillips & Cohen Associates along with our loyal volunteers and supporters, for their continued contributions which helped us immensely with the event.

A special mention to HireRequirements, Green Contract Services, Hickling and Squires and Think! for their incredible support.

And a huge thank you to our incredible speakers and performers on the evening. 

*Taurus Security Group includes partners: TW Cleaning Group, Taurus Executive, KHC Shutters & Blinds, Skillhaus Decorating Services Limited and Radcliffe Football Club.

Once Upon a Smile is delighted to announce the generous sponsors supporting this year’s Grand Ball, an evening dedicated to raising vital funds for bereaved children and families. The event, known for its unforgettable atmosphere and incredible fundraising efforts, will be made possible thanks to the support of several key partners.

• Headline Sponsors: The JD Foundation and Taurus Security Group
• Event Partners: Roydon and Marc Darcy
• Drinks Sponsor: Besseges FM
• Instant Win Sponsor: TRM Domestics Limited and Phillips & Cohen Associates

And thanks to our friends at Green Contract Services and Think!

With their incredible support, this year’s Grand Ball promises to be more spectacular than ever, ensuring Once Upon a Smile can continue providing emotional and practical support to bereaved children when they need it most.

The Grand Ball will take place on Saturday 10^th May at the iconic The Point at Emirates Old Trafford and will feature an evening of entertainment, including special appearances by Jo and Jon from S Club, Katrina, formally of Katrina and the Waves, The Princes of Motown and Emmerdale favourites, The Trilogies. With more incredible appearances on the night.

There will also be an auction and raffle with some incredible prizes to be won.

It also wouldn’t be a Once Upon a Smile event without some extra sparkle on the night.

Tickets are now SOLD OUT!

We’re thrilled to introduce the brand-new Once Upon a Smile Newsletter-your go-to source for the latest updates, stories, and events from our charity!

Our newsletter will keep you informed about the incredible work we’re doing to support bereaved families, share inspiring stories from the children and young people we help, and provide exclusive insights into upcoming events, fundraising opportunities, and ways to get involved.

What to Expect

• Charity News – Updates on our latest projects and initiatives.
• Impact Stories –  Experiences from those we support.
• Upcoming Events – Ways to get involved and make a difference.
• Fundraising Highlights – Stories of amazing supporters and their efforts.
• Volunteer Opportunities – Join us in making a lasting impact.

Our newsletter will be released 3 times a year to provide our supporters updates on all things Once Upon a Smile

We’re thrilled to announce the launch of our brand-new website, designed in partnership with Think!, as part of a wider rebrand of Once Upon a Smile! This exciting transformation reflects our ongoing commitment to providing the best possible support for bereaved children and families, ensuring they can easily access the information and support they need.

Working closely with the talented team at Think!, we’ve created a website that is not only visually engaging but also user-friendly, making it easier than ever for families, supporters, and professionals to navigate our services. The new site showcases our unique child bereavement centre, upcoming events, ways to get involved, and the impact of our work.

This website is a key milestone in our wider rebrand, ensuring that everything from our visual identity to the way we communicate our services reflects the warmth, creativity, and care at the heart of Once Upon a Smile.

We’d like to extend a huge thank you to Think! for their invaluable support in making this happen.

Take a look for yourself and explore our new website today!